FAQs

What currency are the prices do I see in the site?
All prices are in INR.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can.  In general, the average time for delivery to metro cities will be 3-5 days from the date of dispatch. For non-metro cities on average the time will be 4-7 days. If you have any concern kindly contact our team at admin@beyondthestars.in. You will be notified once your order has been dispatched.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 10 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please do not ask for cancellation as it is not in our hands.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at admin@beyondthestars.in. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How to get a Tarot session booked?
You can contact us on our Instagram page https://www.instagram.com/beyondthestars_09/.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you in any way we can! Please send us an email to admin@beyondthestars.in and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.